15 Aug 2018

Is Your Rounding Solution Meeting Your Needs

closedloop, personalizedworkflows, processimprovement, rounding

Leslie Slepak, Manager of Client Services

Rounding is critical to a successful healthcare organization for so many reasons.  From patient satisfaction to life safety, rounds are an integral part of hospital operations.  And yet, many organizations are not using a robust enough solution or any solution at all.  Here are a few reasons hospitals are selecting a more feature rich solution.

# 1:  MOBILITY

Caregivers need to be on the patient floor to complete rounds.  Using laptops, iPads, tablets, or smartphones, team members can complete rounds while in the field without the shuffling of papers, without losing data, and without risking PHI.  With a mobile solution, the result is accurate data and increased productivity.

#2:  IMPROVED REPORTING

Rounding is often still completed by pen and paper using a manual process or perhaps it has been added as a part of your CMMS process, but the specific protocols are still not there.  This means valuable data may not be captured in a timely manner and the entire process is slow, inefficient, and data is often lost.  With the right automated solution, rounding can easily identify compliance issues, improve patient safety, reduce hospital acquired infections, improve regulatory compliance, and increase employee satisfaction.  Improved reporting leads to improved satisfaction and regulatory compliance.

#3:  PERSONALIZED WORKFLOWS 

Many solutions as well as the paper and pen method often mean that the proper questions may not be asked, and the proper data might not be collected.  With an out-of-the-box solution, the questions may not necessarily fit your workflow or organization’s needs.  Questions might need to be omitted and new ones need to be entered.  Ensure that your automated rounding solution offers the ability to personalize rounding questions as rounding for life safety is not the same as rounding for patient satisfaction.  SentactRounding offers healthcare organizations the ability to create their own rounding templates and questions ensuring everything is personalized to your workflows and standards.  With personalization comes adoption and engagement a key feature when implementing a rounding solution.

#4: CLOSED LOOP PROCESS 

Completing a round is only part of the process.  Once a deficiency or complaint is detected it needs to be addressed and corrected so that it does not continue to be repeated and discovered as a part of the rounding process.   Select a rounding tool that allows for these types of deficiencies to be identified, assigned, and tracked in real-time. Ensure the tool selected includes notifications and escalations so issues are resolved timely and have visibility with management.  With an automated workflow, an organization can optimize their resources, increase efficiency, and close the loop.

#5:  PROCESS IMPROVEMENT   

Inevitability, deficiencies or issues are discovered during the rounding process.  A robust rounding tool will allow an organization to not only correct the issues as they occur, but also helps an organization track data so that processes for continuous improvement can be created.  Taking a proactive approach reduces the likelihood of experiencing adverse events. Reports can help identify the most deficient departments so that leaders can identify in-service opportunities or training opportunities.  By putting these simple steps in place, your healthcare organization can round to determine focus areas for improvement which positively impacts safety, HCAHPS, and overall compliance.

If your organization can benefit from any of the above criteria, then it is time to evaluate implementing or replacing your rounding solution.  Remember, a robust rounding solution helps healthcare organizations assess their processes, develop a methodology that is content driven and provides objective data.

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